Frequently Asked Questions

You can book online in under 60 seconds through our website. Simply select your service type, home size, preferred date and time, and complete your contact information. You'll receive a confirmation within 24 hours.

We recommend booking at least 48-72 hours in advance to ensure availability. For deep cleanings or move-in/move-out services, booking a week ahead is ideal, especially during busy seasons.

Yes! Once you've had a cleaning you loved, you can request the same cleaner for future appointments. We'll do our best to accommodate your preference based on their availability.

No problem! You can reschedule your appointment free of charge with at least 24 hours notice. Contact us by phone, text, or email and we'll find a new time that works for you.

Standard cleaning covers all living areas: dusting, vacuuming, mopping, kitchen cleaning (counters, appliances exterior, sink), bathroom cleaning (toilet, shower/tub, sink, mirrors), and general tidying. It's perfect for regular maintenance.

Deep cleaning includes everything in standard cleaning plus detailed attention to often-missed areas: baseboards, inside cabinets, window sills, light fixtures, behind appliances, and thorough scrubbing of grout and buildup. Recommended for first-time clients or seasonal refreshes.

This comprehensive service prepares a home for new occupants. It includes deep cleaning plus inside all cabinets and drawers, inside appliances (oven, fridge), closet interiors, and detailed attention to ensure the space is spotless.

We use flat-rate pricing based on your home size and service type. The price you see during booking is the price you pay—no surprises. This allows us to focus on quality rather than rushing to finish.

All services include inside microwave cleaning, light organizing, and dishwashing at no extra charge. For Standard Cleanings, you can add inside fridge ($30), inside oven ($20), or laundry wash & fold ($25). Deep and Move-In/Move-Out cleanings include most of these services.

No, many of our clients provide access instructions (lockbox code, key under mat, garage code) and go about their day. You can also let us in and leave, or stay home—whatever you prefer.

Yes! Our cleaners arrive fully equipped with professional-grade supplies and equipment. If you have specific products you'd like us to use (for allergies or preferences), just let us know.

Yes, we offer green cleaning options upon request. Just mention your preference in the special instructions when booking, and we'll use eco-friendly products throughout your home.

Just pick up personal items, clothing, and clutter so our cleaners can focus on actual cleaning. No need to pre-clean! If there are specific areas to avoid or focus on, let us know in your booking notes.

Standard cleanings typically take 2-4 hours depending on home size. Deep cleanings and move-in/move-out services take 4-6+ hours. We don't rush—we stay until the job is done right.

Absolutely. Every cleaner on our team undergoes a comprehensive background check before they're hired. We take the trust you place in us seriously.

Yes, CleanSpacePros is fully bonded and insured. In the rare event something is damaged, you're protected.

Please contact us within 24 hours. We'll investigate and, if the damage occurred during your cleaning, we'll repair or replace the item. Our insurance provides additional protection.

If you're not completely satisfied with your cleaning, contact us within 24 hours and we'll send someone back to re-clean the areas of concern at no extra charge.

Payment is collected after your cleaning is complete. We accept all major credit cards. You'll receive an email receipt automatically.

Cancellations made 24+ hours before your appointment are free. Cancellations within 24 hours may incur a fee of up to 50% of the service cost, as we've already reserved time for your cleaning.

Tips are never required but always appreciated! 100% of tips go directly to your cleaner. You can tip in cash or add it when you pay.

Yes! We offer discounted rates for weekly, bi-weekly, and monthly recurring cleanings. The more frequently you book, the more you save.