CleanSpacePros ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

Information We Collect

Personal Information You Provide

When you book a cleaning or contact us, we may collect:

Name (first and last)
Email address
Phone number
Home address and service location
Payment information (processed securely through Stripe)
Booking preferences and special instructions
Communications with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and device information
Browser type and version
Pages visited and time spent on site
Referring website or source
General location (city/region)

How We Use Your Information

We use the information we collect to:

Process and fulfill your cleaning bookings
Send booking confirmations and appointment reminders via SMS and email
Communicate with you about your service
Process payments securely
Improve our services and customer experience
Respond to your inquiries and support requests
Send promotional communications (with your consent)
Comply with legal obligations

SMS Communications

When you provide your phone number and consent to SMS communications, we may send you:

Booking confirmations and updates
Appointment reminders
Cleaner arrival notifications
Service-related communications

You can opt out of SMS communications at any time by replying STOP to any message or contacting us directly. Message and data rates may apply.

Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that help us operate our business, including:
- Stripe (payment processing)
- Twilio (SMS notifications)
- Supabase (data storage)
- Clerk (authentication)
- Vercel (website hosting)
Cleaning Professionals: We share necessary booking details (address, service type, special instructions) with assigned cleaners.
Legal Requirements: When required by law or to protect our rights and safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (SSL/TLS)
Secure payment processing through PCI-compliant Stripe
Access controls limiting who can view your information
Regular security assessments

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications
Withdraw consent for data processing

To exercise these rights, please contact us using the information below.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal purposes.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: hello@cleanspacepros.co
Phone: (224) 244-7254
Website: Contact Form

Privacy Policy